Who we are
Tails of Calm is a canine behaviour consulting and training service based in Canada.
Our website address is: https://tailsofcalm.com
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user-agent string to help detect spam.
An anonymized string (hash) of your email address may be sent to Gravatar to display your avatar image. Gravatar Privacy Policy.
After your comment is approved, your profile picture becomes publicly visible next to your comment.
Contact forms & bookings
When you contact us or make a booking through forms on this site, we collect the information you provide such as your name, email address, phone number, and booking details.
This information is used solely to manage appointments, communicate with you, and deliver the requested service.
If you pay for a service, payment processing is handled securely by Wave (Wave Financial Inc.); we do not store your credit-card details.
Media
If you upload images to the website (e.g., profile or testimonial photos), please avoid uploading files with embedded location data (EXIF GPS), as visitors may download and extract that data.
Cookies
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last one year.
We also use functional cookies to remember your preferences and to enable secure login sessions.
You can clear cookies at any time through your browser settings.
The “I accept privacy policy” checkbox and Google reCAPTCHA or honeypot verification help us prevent spam and automated submissions. These may collect anonymized technical data such as your IP address and device information per Google’s Privacy Policy.
Embedded content from other websites
Articles or pages may include embedded content (e.g., videos, images, or posts). Embedded content behaves exactly as if you had visited the other website directly.
Those websites may collect data about you, use cookies, and track your interaction. We recommend reviewing their respective privacy policies.
Who we share your data with
We do not sell or trade your personal data.
Limited information may be shared with trusted service providers strictly as needed to operate the website (e.g., spam-detection services, analytics tools, or booking/payment processors).
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Comments and their metadata are retained indefinitely so follow-up comments can be recognized automatically.
Booking and contact information are stored for as long as necessary to deliver services and meet accounting/legal obligations.
User accounts (if any) can view, edit, or delete their information at any time (except usernames).
Your rights over your data
You can request an exported file of the personal data we hold about you or request deletion of your personal data.
This excludes data we are obliged to keep for administrative, legal, or security reasons.
To make a request, email info@tailsofcalm.com (or use the contact form).
Where your data is sent
Visitor comments and form submissions may be checked through automated spam-detection and anti-bot services (WP Armour Honeypot, Google reCAPTCHA).
Changes
We may update this policy periodically. The “last updated” date at the bottom will reflect any changes.
Last updated: October 2025
